filber Privacy Policy

1. Overview and Data Controller Identity

This Privacy Policy ("Policy") governs the collection, use, storage, disclosure, and protection of personal data by filber ("filber," "we," "us," or "our"), the operator of the online gaming platform accessible at filber.win ("Platform"). filber acts as the Personal Information Controller (PIC) for all personal data collected through the Platform, as defined under Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

This Policy applies to all users of the filber Platform, including registered account holders, visitors to filber.win who have not registered, and persons who interact with filber through customer support channels including Live Chat, email, Messenger, and Viber. By registering an account or continuing to use the filber Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Personal Data We Collect

2.1 Registration and Identity Data

When you create a filber account, we collect your full legal name, date of birth, Philippine mobile number, email address, and a password. If you register via GCash or a linked social login, we receive the data shared by that third-party service pursuant to your authorisation of that connection.

2.2 KYC and Identity Verification Data

In compliance with PAGCOR requirements and the Philippine Anti-Money Laundering Act (AMLA), filber collects government-issued identification documents (such as PhilSys ID, driver's licence, passport, SSS/GSIS card, or voter's ID), selfie photographs for biometric identity matching, and where required for higher transaction thresholds, proof of address and source of funds documentation.

2.3 Financial Transaction Data

filber collects records of all deposits, withdrawals, and wagers processed through your account, including amounts, timestamps, payment method identifiers (GCash numbers, Maya account references, bank account details), and transaction reference numbers.

2.4 Gaming Activity Data

We collect your game history, bet amounts, win/loss outcomes, session durations, preferred game categories, and responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical and Device Data

We automatically collect IP address, device type and operating system, browser type and version, unique device identifiers, mobile network information, time zone settings, and the pages of the filber Platform you visit and the actions you take on those pages.

2.6 Communications Data

Records of your communications with filber's support team via Live Chat, email, Messenger, and Viber, including the content of those communications and their timestamps.

2.7 Marketing Preference Data

Your preferences regarding receipt of promotional communications from filber, including email and SMS marketing opt-in/opt-out status.

3. How We Collect Your Data

filber collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or update your account settings;
• Automatically — through cookies, web beacons, server logs, and analytics tools when you access and interact with the filber Platform;
• From third parties — from payment processors (GCash, Maya, BPI, BDO, Metrobank), identity verification service providers, and fraud prevention services, where you have authorised such sharing;
• From public sources — where permitted by law, from publicly available government databases for identity verification or fraud prevention purposes.

4. Purposes for Which We Process Your Data

filber processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your filber account;
• Identity verification and KYC: Verifying your age (21+), identity, and eligibility to use the Platform in compliance with PAGCOR requirements;
• Payment processing: Processing your GCash, Maya, and bank transfer deposits and withdrawals;
• Gaming services: Providing access to slots, live dealer, bingo, fishing arcade, sports betting, and sabong services;
• Legal and regulatory compliance: Meeting PAGCOR, AMLA, and NPC (National Privacy Commission) obligations, including transaction monitoring, reporting, and record-keeping;
• Fraud prevention and security: Detecting and preventing unauthorised account access, bonus abuse, money laundering, and other prohibited activities;
• Customer support: Responding to your queries, complaints, and support requests;
• Responsible gaming: Administering deposit limits, loss caps, session time tools, and self-exclusion programs;
• Platform improvement: Analysing usage patterns to improve the filber user experience, game library curation, and technical performance;
• Marketing communications: Sending you promotional offers and platform updates where you have opted in to receive such communications.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, filber processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and filber — including account management, payment processing, and delivery of gaming services;
• Legal obligation: Processing required to comply with PAGCOR regulations, the AMLA, NPC requirements, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications, where you have provided explicit, informed consent that you may withdraw at any time.

6. Data Sharing and Disclosure

filber does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash (G-Xchange Inc.), Maya (Voyager Innovations Inc.), and partnered Philippine banks for transaction processing;
• Identity verification providers: Third-party KYC and biometric verification service providers operating under data processing agreements;
• Game providers: Licensed game content providers (Pragmatic Play, JILI, PG Soft, and others) to the extent required for game delivery and RNG certification;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies where disclosure is required by law or regulatory mandate;
• Professional advisers: Legal, accounting, and auditing firms bound by professional confidentiality obligations;
• Technology infrastructure providers: Cloud hosting, cybersecurity, and analytics service providers operating under binding data processing agreements that prohibit independent use of your data.

7. Data Retention

filber retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: For the duration of the account relationship, plus 5 years following account closure (per AMLA record-keeping requirements);
• KYC documents: 5 years from the date of collection or the date of the last transaction, whichever is later, per PAGCOR and AMLA requirements;
• Financial transaction records: 5 years from the date of the transaction;
• Gaming activity logs: 2 years from the date of the activity;
• Customer support communications: 2 years from the date of the communication;
• Marketing preference data: Until you withdraw consent or close your account, plus a reasonable period to process the withdrawal.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with filber's data deletion procedures.

8. Data Security

filber implements technical and organisational security measures appropriate to the risk profile of the personal data it processes. These measures include:

• Transport Layer Security (TLS 1.3) encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Role-based access controls limiting personal data access to filber personnel with a legitimate need;
• Multi-factor authentication for internal systems accessing personal data;
• Regular security vulnerability assessments and penetration testing;
• Automated anomaly detection and intrusion prevention systems;
• Staff training on data privacy obligations under RA 10173.

In the event of a personal data breach that is likely to cause harm to affected data subjects, filber will notify the National Privacy Commission (NPC) within 72 hours of discovery and will notify affected Players without undue delay, in accordance with NPC Circular 16-03.

9. Cookies and Tracking Technologies

filber uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser. filber uses the following categories of cookies:

• Strictly necessary cookies: Required for Platform functionality including session management, authentication, and security. These cannot be disabled without impairing Platform operation.
• Performance and analytics cookies: Collect anonymised data about how players use the filber Platform (pages visited, load times, error rates) to enable improvements. We use industry-standard analytics tools for this purpose.
• Functionality cookies: Remember your preferences such as language settings and responsible gaming tool configurations to personalise your experience.
• Marketing and tracking cookies: Used where you have consented to receive personalised promotional content. These may track your interactions with filber marketing materials.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent certain features of the filber Platform from functioning correctly.

10. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by filber. To exercise any of these rights, please contact filber's Data Protection Officer at [email protected].

filber will respond to all verified data subject requests within fifteen (15) business days. We may extend this period by a further fifteen (15) days where the complexity or volume of requests requires it, with prior notice to you. We may refuse requests that would require us to breach our obligations under PAGCOR or AMLA regulations.

If you believe filber has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11. Children's and Minors' Privacy

Parents and guardians who believe that a minor may have accessed the filber Platform or submitted personal data should contact filber at [email protected] immediately. filber will take prompt action to investigate and, where confirmed, delete the relevant data and permanently close the associated account.

12. Changes to This Privacy Policy

filber reserves the right to update or amend this Privacy Policy at any time. The most current version will always be published at filber.win/privacy-policy with a revised effective date. For material changes to how we process your personal data, filber will notify affected Players via email or in-Platform notification at least fourteen (14) days before the changes take effect, where practicable.

Continued use of the filber Platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a material change, you may close your account and request deletion of your personal data as described in Section 10.

13. Contact and Data Protection Officer

filber has designated a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012. For any privacy-related queries, data subject rights requests, or concerns about filber's data practices, please contact the DPO through the following channels:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 on the filber Platform at filber.win
• Messenger / Viber: Via filber's official support channels

filber operates at filber.win. This Privacy Policy was last reviewed in June 2026. All rights reserved. The authoritative version of this Policy is the English-language version published at filber.win/privacy-policy.